March 13, 2011
I saw Guy Kawasaki talk about his new book today at SXSWi. Here’s what Guy had to say about creating enchanting customers as today’s talk about his new book, Enchantment. Project Likability Great smile Dress as a peer Perfect handshake Demonstrate Trustworthiness Trust others first to build trust Be a baker, not an eater (bring more […]
February 4, 2011
Maile produced these infographic sketches of the ENGLISH @ WORK model for as it has evolved over the last three years. I’m proud on so many levels.